Safety Help

If you face an emergency, lose important documents, feel unwell, or have trouble communicating in China, start here with the most direct next step.

Need help right now?

If you cannot explain your location clearly, ask hotel staff, nearby workers, or passersby to help call and explain the situation.

Police 110

Personal safety, theft, disputes

Ambulance 120

Injury, illness, ambulance

Fire 119

Fire, smoke, dangerous accidents

Choose the closest situation and handle the most important next step first.

Start with the last place you used it, then contact your hotel, the police station, and your embassy or consulate.

Police / Embassy

Try location tools and contact the driver or merchant first, then consider the police and freezing payment methods.

Platform support / 110

Go to a hospital for mild symptoms. Call 120 directly for severe symptoms, mobility problems, or chest pain.

Hospital / 120

Make sure you are safe first. Do not leave the scene casually, and contact the traffic police and insurance if needed.

110 / Insurance

Keep payment records, order screenshots, and merchant details. Negotiate first, then contact the platform or police.

Merchant / Platform / 110

If there is a problem with documents, visa, or entry records, talk to border staff on site first.

Border staff

For check-in, deposit, checkout, or lost-item issues, contact the front desk first and keep records of the conversation.

Front desk / Platform

If there is danger or property loss, call 110 first. If it is a medical emergency, call 120 first.

110 / 120

If you do not speak Chinese, show these lines to nearby people, hotel staff, or workers for help.

我需要帮助。 I need help.

请帮我拨打 110。 Please call the police.

请帮我叫救护车。 Please call an ambulance.

我的护照丢了。 I lost my passport.

我不会说中文。 I do not speak Chinese.

These details are useful if you lose documents, need medical help, contact a hotel, or reach your embassy or consulate.